Security & Privacy

• Protect your accounts.
• Do not loan your ATM or Debit MasterCard® or share your passwords with anyone who is not authorized on your account.
• Do not share your account numbers with anyone.
• Report lost or stolen checks and ATM/Debit MasterCards immediately.
• Review new checks to make sure none were stolen.
• Be aware of the expiration date on your ATM/Debit MasterCard.
• If you do not receive a reissued card before the expiration date, notify our Customer Support Center.
• Store new and cancelled checks safely.
• Question suspicious emails or phone inquiries. Unless you initiated the contact, Bank Rhode Island will not request your personal information (account number, Social Security Number, or mother's maiden name) through email, U.S. mail, or by phone. Please notify us immediately if you receive odd calls or emails claiming to come from BankRI. Be especially wary of those requesting account information to "award a prize" or "verify a statement."
• Guard your ATM and Online Banking information. Avoid using obvious or easily obtainable information as your password. Don't share your passwords with anyone or write them down.

• Don't give out financial information online or on the phone unless you initiated the contact, and know the party you're dealing with.
• Shred unnecessary financial documents, including old bank statements, invoices, and unwanted pre-approved credit offers.
• Promptly retrieve incoming mail, and don't put outgoing mail in your residential mailbox.
• If regular bills or statements stop reaching you, take action. Call the company's customer service number. Someone may have filed a false change-of-address notice to divert your mail.
• Don't ignore suspicious charges. If doubtful or unauthorized charges appear on your bills or statements, call immediately to resolve the discrepancy.
• Don't write personal numbers on your checks. Never preprint your driver's license or Social Security Number on your checks.
• Don't carry your Social Security card in your wallet; instead keep it in a safe place.

You can obtain a copy of your credit report at any time from one of the three major credit bureaus. You can request a 'fraud alert' and victim's statement on your credit reports, which will alert creditors to call for your approval if they receive applications to open new accounts.

• TransUnion: 800-916-8800 or www.transunion.com
• Equifax: 800-685-1111 or www.equifax.com
• Experian: 888-397-3742 or www.experian.com

For additional information about account fraud and identity theft, you can refer to the U.S. government's central Web site for information about identity theft.

How To Contact Us

Call: (866) 4-BANKRI weekdays from 8 a.m. to 6:30 p.m., and Saturdays 9 a.m. to 2 p.m.

Write:

Bank Rhode Island
Customer Support Center
P.O. Box 9488
Providence, RI 02940-9488
Email: customerservice@bankri.com

Please note: A representative will contact you by the next business day. Do NOT include any sensitive information including social security number or account information.