ATM & Debit Card Security

We have multi-layered security systems in place to detect, prevent and alert you to card-related fraud. 

However, for our systems to work, cardholders must remain vigilant when it comes to protecting card information, monitoring account transactions and keeping contact information up to date.

How We Help Protect You

  • Real-Time Fraud Detection – Your card transactions are monitored 24/7 to detect suspicious activity outside your normal pattern of use. We’ll stop a transaction and alert you by phone, email or text if we suspect your card is being used fraudulently.
  • EMV Chip Technology – A computer chip embedded in your Debit Card encrypts your transaction data to help avoid data breaches.
  • Manage Cards feature – Use our Mobile Banking Manage Cards feature to turn your Debit Card off and on whenever you want to stop it from being used. You may also use this feature to report your card lost or stolen.
  • Mobile Wallets – Make secure, cardless purchases with your mobile device. Your card information is not stored on the device. Instead, a digital account number is used and passed to the merchant.

Ways to Protect Yourself

  • When you receive your new card, be sure to sign it immediately.
  • Cut up & destroy old/expired cards.
  • Be sure to contact us if you plan to use your card when travelling.
  • Follow our ATM Safety Tips below.
  • Report lost or stolen cards via Mobile Banking or contact Customer Support Center at 866-422-6574.
  • Monitor your transaction activity in Online Banking regularly and your statements monthly.
  • Keep your contact information up to date – especially your mobile phone number and email address – so that we can contact you in the event of potential fraud.

ATM Safety Tips

We care about making banking convenient for you. We also care about making it safe. So, please keep the following tips in mind each time you use an ATM.

  • Use your head. Common sense is your best safety guide. Trust your eyes, ears, and instincts and use ATMs only where you feel safe and comfortable.
  • Bring a friend if you use an ATM at night. And, choose an ATM that is well lit and monitored with a surveillance camera.
  • Have your card ready. Also, fill out your deposit slip and put your cash and checks in a sealed deposit envelope before you reach the ATM. After a withdrawal, be sure to put away your money, receipt, card, and wallet before leaving the ATM. Wait until you are at home or in secure surrounding to count your cash.
  • Memorize your PIN and keep it a secret. Never write it on your card or leave it in your wallet. When entering your PIN, stand between the machine and the person behind you to keep it private. If you feel someone is looking over your shoulder, cancel the transaction and leave immediately.
  • Guard your card. If it is lost or stolen-or if any suspicious or unauthorized ATM transactions appear on your monthly statements-notify us as soon as possible.
  • Be aware of your surroundings. When you are in a vestibule, close the entry door completely upon entering and exiting-and don’t offer entry to strangers. At a drive-up, keep your engine running, lock all your doors, and open only the driver’s window. If you’re walking to an ATM, stay alert and don’t linger at the machine.

All BankRI branches and offices will be closed on Wednesday, June 19, 2024, in observance of Juneteenth.