Frequently Asked Online Banking Questions

Q: How secure is Bank Rhode Island's Online Banking system?
A: Learn more about the security features of Bank Rhode Island's Online Banking system

Q: How frequently is my Bank Rhode Island account information updated?
A: Balance and history information are up-to-the-minute. Your available balance appearing on the Online Banking system will be the same as the available balance at an ATM, a branch, or on our 24-Hour Automated Banking Center.

Q: Who do I call if I need help?
A: You can reach us at (866) 422-6574, or stop by one of our branch locations. You may also refer to the ˜Help' section of the Online Banking service.

Q: How long does it take to set up a new payee in Bill Payment, and are there a limited number of payees I can set up?
A: When you update payee information, the new information is available immediately. You may add as many payees as you like. The system will store them on a secured database so you won't lose your data.

Q: How long does it take for a Bill Payment to reach the payee?
A: An electronic Bill Payment will credit the payee's account within 1-3 business days and a paper check, which must be mailed, takes approximately 5 or more business days. When scheduling your transaction date, look for the Process Date presented to aid in determining the best date to use.

Q: What restrictions apply to transferring funds?
A: Transfers are limited to the available balance within a withdrawal account. Transfers from a savings account or Money Market deposit account are also subject to the transaction limits under Federal Law. For further information, refer to your Deposit Account Agreement.

Q: What should I do if I forget my password or lock myself out?
A: If you lock yourself out or forget your password you must contact our Customer Support Center at (866) 422-6574 to regain access to Online Banking.

Q. How can I reset my Multi-Factor Authentication (MFA) Security Questions?
A. If you would like to reset your online MFA security questions, you must contact our Customer Support Center at (866) 422-6574 during normal business hours.