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FAQs: Online Cash Management

Who do I call if I need technical support?
Contact our Operational Support team at 401-574-1980 or email us.  You may also refer to the ‘Help’ section of the Online Cash Management service.
How frequently is my Bank Rhode Island account information updated?
What information do I need to create an ACH transaction?
How long does it take for an ACH transaction to be received?
Do I need to contact any government agency prior to using EFTPS Tax Payment?
How do I know which transfer function I should use?
What restrictions apply to Transfer transactions?
Can I pay my employees through the Online Cash Management System?

Can I debit my customers electronically for recurring payments due through Online Cash Management?
Can I give access to my employees based on their job function?