FAQ: Online Banking
How secure is Bank Rhode Island’s Online Banking system?
Learn more about the security features of Bank Rhode Island's Online Banking system.
How frequently is my Bank Rhode Island account information updated?
Balance and history information are up-to-the-minute. Your available balance appearing on the Online Banking system will be the same as the available balance at an ATM, a branch, or on our 24-Hour Automated Banking Center.
Who do I call if I need help?
You can reach us at (866) 422-6574, or stop by one of our branch locations. You may also refer to the ‘Help’ section of the Online Banking service.
How long does it take to set up a new payee in Bill Payment, and are there a limited number of payees I can set up?
When you update payee information, the new information is available immediately. You may add as many payees as you like. The system will store them on a secured database so you won’t lose your data.
How long does it take for a Bill Payment to reach the payee?
An electronic Bill Payment will credit the payee’s account within 1-3 business days and a paper check, which must be mailed, takes approximately 5 or more business days. When scheduling your transaction date, look for the Process Date presented to aid in determining the best date to use.
What restrictions apply to transferring funds?
Transfers are limited to the available balance within a withdrawal account. Transfers from a savings account or Money Market deposit account are also subject to the transaction limits under Federal Law. For further information, refer to your Deposit Account Agreement.
What should I do if I forget my password or lock myself out?
If you lock yourself out or forget your password you must contact our Customer Support Center at (866) 422-6574 to regain access to Online Banking.